Contact Us

Council Offices

• Gatton office: 26 Railway Street, Gatton.
  Open 8.30am - 4.30pm Monday to Friday
• Laidley office: 9 Spicer Street, Laidley.
  Open 9am - 4.30pm Monday to Friday
• General questions (or after-hours emergencies)
  Please phone 1300 005 872.
• Email
  mailbox@lvrc.qld.gov.au
• Post
  All correspondence to be addressed to:
  Lockyer Valley Regional Council
  Chief Executive Officer
  PO Box 82, Gatton, QLD, 4343

Lockyer Live Chat

Live Chat is an online support function where you can text chat or instant message a customer service representative with your query. The Live Chat window is found in the corner of this page.
Lockyer Live Chat is available on general business days between 8.30am - 4.30pm.

Online Services Portal

This online portal provides a number of services, including animal payment, application payment, or rates payment. You can register for an online services account via the online portal homepage.

Customer Requests

To submit a request including missing or broken wheelie bins, overgrown or unsightly properties, road maintenance, footpath maintenance, barking dogs or other services, please lodge a Customer Request.

To track a request lodged before 28 July, click here.

Social Media

• Facebook
• Twitter
• Instagram
• LinkedIn

Media Enquiries

FOR ALL MEDIA ENQUIRIES, please contact media@lvrc.qld.gov.au or call 07 5466 3518 during business hours.

For urgent media enquiries outside business hours, please call 0400 848 198. This number is strictly for media enquiries only.

Smartphone apps

Snap Send Solve

If "Snap Send Solve" is your preferred method to let us know about issues, we do accept customer requests via this app. Please be aware, the functionality is limited as we are not a paid subscriber to their service.

Using the app you are able to send a (1) photo, map and description of any issue that requires action by council. Your request is sent via the app as an email and will be processed by Customer Experience Officers. We will respond (if necessary) via email.

Other Apps

If you have a preferred app, then let us know about it via email or lodge a customer request and we will investigate to see if we can support it.

Our current preference is for customers to lodge requests via email, or via this portal.

Laidley QGAP

Laidley Queensland Government Agency Program (QGAP) at the Laidley Office
is open from 9am* - 4pm Monday to Friday. *Wednesday 9.30am

*Queensland Transport new vehicle registrations can be processed from 9am-12pm and 2pm-3.30pm, Monday to Friday.

Please note: The Laidley QGAP does not process Driver Licence applications, pre-registration inspections, or practical driver testing.