Wheelie Bin Collection Issues and Requests

(Please note that bins can be serviced anytime between 6am and 6pm and collection times can vary without prior notification)

Submit request for a missed service

Submit request for an additional waste service

Please note that orders for additional waste services are only able to be completed by the landowner or authorised representative.

Fees apply for each wheelie bin collection service and are charged on the property rates.

We can fix or replace your broken or stolen bin. Fill out the Wheelie Bin Replacement form below, or contact Council on 1300 005 872. The approval/signature of the property owner is not required for a repair or a replacement bin.
Damaged bins are repaired/replaced on the property’s next service day depending on bin type e.g. waste or recycle. Please note that if the damaged bin is not presented on this day a repair cannot occur/replacement bin cannot be delivered and a further request will need to be lodged.
Stolen bins are replaced on a Wednesday or on the property’s next service day, whichever is first depending on the date and time the request is lodged with the Waste/Recycle Collection Contractor.
For more information, please phone Council on 1300 005 872.

Wheelie Bin Replacement online form

What is an assisted waste collection service (Infirm Service)?

On collection day, our contractor will walk into your property, remove the bins and after emptying them, return the bins to their storage location. Please note that our trucks do not drive onto your property.

There is no charge for the service, however, the following conditions apply:

• You are infirm; or have a physical or sensory disability; AND
• No able-bodied person lives at your address
• Medical certificate from your doctor will be required

To apply for bin collection assistance, contact Council on 1300 005 872 or complete your details via the below online form.

Each application will be assessed prior to approval.

Online Enquiry Form

A waste and recycling collection service is compulsory to all habitable residences deemed to be in a serviceable area. To commence a waste/recycling service for a new home you will need to meet the following requirements:

• Property must have a lodged Building Application for a dwelling and must have a Plumbing Final approval issued.

Bins for new homes can be ordered by contacting Council on 1300 005 872 or in person at either of Council's Offices at 26 Railway Street, Gatton or 9 Spicer Street, Laidley, or via a New Wheelie Bin Online Request.

Fees apply for the wheelie bin collection service and are charged on the property rates.

If additional bins above a dual bin set are required property owners can apply by contacting Council on 1300 005 872 or in person at either of Council's Offices at

Gatton Council Offices
26 Railway Street, Gatton.

Laidley Council Offices
9 Spicer Street, Laidley.

Or alternatively via the online form: Request additional waste bins form.

If an application is lodged by a non-property owner a signed Wheelie Bin Application Form must be received. This will need to be completed and signed by the owner of the property before being returned to Council.

Submit request for a new waste service

Please note that orders for additional waste services are only able to be completed by the landowner or authorised representative.

Fees apply for each wheelie bin collection service and are charged on the property rates.

If you have a complaint or concern regarding your waste collection or service, please contact Council on 1300 005 872 or in person at either of Council's Offices at

Gatton Council Offices
26 Railway Street, Gatton.

Laidley Council Offices
9 Spicer Street, Laidley.

Or alternatively via the online form Submit a complaint about my waste collection or service