Temporary relocation of Council’s Gatton Customer Service Centre

Lockyer Valley Regional Council will temporarily relocate its Gatton Customer Service Centre to an alternative premises from Monday 29 September while essential insurance repairs are conducted at the Gatton Administration Building.

The works stem from hailstorm damage sustained in December 2023 and require the building to undergo a full roof replacement.

Council’s Mayor, Tanya Milligan said the cost of the works are covered under Council’s insurance and are vital to ensure the safety and long-term integrity of the building.

“Our message to the community is we will be business as usual – even if that does look a little different over the coming months.

“The insurance-funded project will involve exclusion zones inside and outside the building and the relocation of teams and functions to ensure the safety of staff and customers.

“All Council operations will continue, with as minimal disruption as possible throughout the works being conducted,” Mayor Milligan said.

During the works, a temporary Customer Service Centre will be established at The Lockyer Centre, 55 North Street, Gatton (opposite the Gatton Fire Station) from Monday 29 September.

Hours of operation will remain the same, 8.30am to 4.30pm Monday to Friday, and wayfinding signage will be displayed prominently directing customers to the temporary location.

Staff who usually work in the Gatton Administration Building will work from a range of other venues, while Council Meetings will all be held at the Theatrette at the Lockyer Valley Cultural Centre, Gatton.

Given the temporary relocation of staff, customers are advised to make appointments if they need to speak to an officer other than one of the Customer Experience team. Phone and online services, and the Laidley Customer Service Centre will remain unchanged.

“There is never an ideal time for this, but it needs to be completed, and we thank the community for their understanding and cooperation throughout this temporary transition,” Mayor Milligan said.

The repair works are estimated to take around 10 weeks, weather permitting, after which all services will return to their original premises.

For more information, visit www.lockyervalley.qld.gov.au/roof-repairs or contact Council on 1300 005 872.