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Wheelie Bin Requests

Do you have a waste service issue or request?

Select from the list below for more information and to fill out Council's online request forms.

Additional wheelie bins can be requested through one of the following options:

Note:

  • If you're not the property owner, you must complete a Waste Collection (Wheelie Bin) Service Application Form and get the property owner's consent
  • Charges for additional waste collection (wheelie bin) services will take effect from the date of delivery and will be reflected on the rates notices.
  • Conditions of Council’s waste collection services are in accordance with Council’s Waste Collection Policy and Waste Collection Procedure.

Council provides an Assisted Waste Collection Service (Infirm Service) for residents who:

  • experience infirmity, or have a physical/sensory disability
  • have no able-bodied person living at the property
  • produce a medical certificate or letter from a doctor stating they are unable to move the wheelie bin to the roadside due to their condition, for example in a wheelchair, on crutches or physically disabled.

On collection day, Council’s waste collection contractor will walk onto the property, remove the bins and after emptying them, return the bins to the storage location. This service is only available for properties less than 100m from the public road, and where it is safe for the operator to carry out the service. Please note that waste collection trucks do not drive onto your property for an Assisted Waste Collection Service (Infirm Service).

An Assisted Waste Collection Service (Infirm Service):

  • is allocated to a person, not a property.
  • can be suspended for a period of time if a resident is away from the property but will be returning in the future.
  • can be moved to a new address when the applicant moves.
  • can be cancelled by the applicant, next of kin, authorised person or real estate agent at any time if the service is no longer required

Note: Each application for an Assisted Waste Collection Service (Infirm Service) will require a site inspection and assessment prior to approval. If this service is approved, an updated medical certificate or letter from a doctor will be required annually to have the service continued.

Assisted Waste Collection Service (Infirm Service) can be requested by one the following:

If your bin is damaged, stolen or lost, Council will repair or replace your bin free of charge.

Bin maintenance can be requested through one of the options below:

Note:

  • Bin repair generally occurs within two service collection periods. Should the repair of the bin/s not occur by 6pm on the scheduled service day, please bring the bin/s in and place out again the following scheduled collection week.
  • The replacement bin/s are generally delivered to properties within one to eight business days. We ask that you please retrieve the bin/s from the kerbside as soon as possible, after their delivery.

A wheelie bin may not be collected if it:

  • is overfull and the lid does not fully close
  • is not supplied by Lockyer Valley Regional Council
  • is not in an accessible position to facilitate collection
  • exceeds a total weight of 80 kilograms; or
  • has not been presented at the collection location by 6am on the scheduled collection day.

Missed waste collection services can be reported by one of the following options:

Note:

  • If Council is notified a wheelie bin has not been emptied on the scheduled collection day, every effort will be made to arrange a missed collection as soon as practically possible.
  • Residents within the Lockyer Valley region can take general waste, up to the size of one 240L wheelie bin, per day, free of charge to any of Council’s waste facilities.
  • If a collection is required because the occupier has not complied with the Waste Collection Policy and Procedure, the occupier may request that an unscheduled collection be provided at their own expense, to the discretion of Council and the waste collection contractor.

All newly constructed residential dwellings in Council’s Declared Waste Collection Area are required to be provided with a residential waste collection (dual wheelie bins) service.

New waste collection services can be requested through one of the options below:

Note:

  • Dual wheelie bins include a general waste bin (red lid) and a recycling bin (yellow lid).
  • Wheelie bins will only be supplied once the property has been supplied with its Certificate of Plumbing – Final Certificate.
  • If you're not the property owner, you must complete a Waste Collection (Wheelie Bin) Service Application Form and get the property owner's consent
  • The bins are expected to be delivered to your property within one to eight business days. We ask that you please retrieve the bins from the kerbside as soon as possible, after their delivery.
  • Charges for the waste collection (wheelie bin) service will take effect from the date of delivery and will be reflected on the rates notices.
  • Conditions of Council’s waste collection services are in accordance with Council’s Waste Collection Policy and Waste Collection Procedure.

Temporary homes wishing to have access to a wheelie bin service are eligible to do so, provided that they hold an approved Temporary Home Permit. Temporary Home Permits are in accordance with Local Law No. 1 (Administration) 2011 and Subordinate Local Law No. 1.3 (Establishment or Occupation of a Temporary Home) 2011.

Temporary home waste collection services can be requested through one of the following options:

Note:

  • Dual wheelie bins include a general waste bin (red lid) and a recycling bin (yellow lid).
  • All applications for temporary home wheelie bins must have a completed a Waste Collection (Wheelie Bin) Service Application Form and have the property owner's consent.
  • The bins are expected to be delivered to your property within 1-8 business days. We ask that you please retrieve the bins from the kerbside as soon as possible, after their delivery.
  • Charges for the waste collection (wheelie bin) service will take effect from the date of delivery and will be reflected on the rates notices.
  • Notify Council, as soon as reasonably possible, of any changes in circumstances related to the waste collection (wheelie bin) service for this property. Examples of such changes include, but not limited to;
    • a Temporary Home Permit is amended
    • the property is no longer occupied, or
    • an additional waste collection service is no longer required.
  • Conditions of Council’s waste collection services are in accordance with Council’s Waste Collection Policy and Waste Collection Procedure

If you would like to provide feedback regarding your waste collection or service, please contact Council:

When you move, don't pack your bins. Lockyer Valley Regional Council bins aren't owned by the property owner, instead, they are supplied to the property by Council.

For existing properties, you should have LVRC branded bins already at your new property. If you don’t, please contact Council:

Council’s Local Law No. 7 (Waste Management) 2018 states that the whole of the local government area is designated as a waste collection area. This means that all habitable dwellings that have received a building and plumbing final inspection are to be supplied with a waste collection service.
This requirement is to ensure that waste is disposed of in a manner which protects the environment and public health and safety, and helps to prevent pests, disease and environmental health risks.

Some exemptions may apply, in accordance with the Waste Collection Procedure. All applications for exemption are assessed on an individual basis and at the discretion of the Manager of Waste Services.

Waste collection services are in accordance with Council’s Waste Collection Policy and Waste Collection Procedure.

Further Information

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